Payment
- Payment upon receipt at Nova Poshta (cash on delivery)
- You can pay for the order in cash upon receipt of the parcel at any Nova Poshta branch. The commission for sending funds is paid by the buyer. The cost of post-payment of Nova Poshta is 20 UAH + 2% of the amount.
- Payment to the card online without commission
- Pay for the order from your Visa or MasterCard card on our website immediately after placing an order. Payment is made on the page protected by security certificates. You pay only the cost of the goods, the commission is not charged online.
- Please note that for orders that have only accessories (glasses or belts), a payment method is available – Payment on the card online without commission.
Delivery
At Lun Zima-Lito, we are committed to providing you with a seamless shopping experience and high-quality products. Please read our Return and Shipping Policy carefully to understand your rights and our procedures, in accordance with Ukrainian consumer protection laws.
Shipping Policy
Order Processing
Orders are processed within 1–3 business days after payment confirmation.
A confirmation email with tracking details will be sent once your order is shipped.
Delivery Time
Standard delivery within Ukraine typically takes 3–7 business days.
Delivery time may vary depending on your location and courier service.
Shipping Methods
We use reliable courier services and postal operators to ensure safe, timely delivery.
Shipping costs are calculated at checkout based on the delivery method and destination.
International Shipping
Currently, we ship only within Ukraine. Stay tuned for updates on international shipping options.
Delivery Issues
If your package is delayed or lost, please contact our support team at
📧 support@lunzimalito.com
Return & Shipping Policy
Your Right to Return
In accordance with Ukrainian law, you have the right to return goods purchased online within 14 calendar days of receipt. Items must be unused, in their original condition, and in original packaging. No reason for return is required.
How to Initiate a Return
Contact our support team at support@lunzimalito.com within 14 days of receiving your order.
Provide your order number and reason for return.
Follow the return instructions provided by our team.
Return Conditions
Items must be in original condition: unused, unwashed, and with all original tags and labels attached.
Personalized or custom-made items are non-returnable unless defective.
Refund Process
Once we receive and inspect the returned item, you will be notified of the approval or rejection of your refund.
Approved refunds will be processed within 14 calendar days to your original payment method.
Shipping fees are non-refundable unless the return is due to our error or a defective product.
Return Shipping Costs
Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at
support@lunzimalito.com
We will promptly arrange a replacement or a full refund, including shipping costs.
PRIVACY POLICY
At Lun Zima-Lito, your privacy matters. We are committed to protecting your personal data and handling it responsibly. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with Ukrainian law — including the Law of Ukraine “On Personal Data Protection” — and applicable European standards (GDPR, where relevant).
1. Who We Are
Lun Zima-Lito is a Ukraine-based online clothing store.
If you have questions or concerns about this policy or how your data is handled, please contact us:
📧 Email: admin@lun-zima-lito.ua
2. What Data We Collect
We may collect and process the following types of personal information:
Contact Information:
Name, email address, phone numbers (+38044-228-46-46, +38093-942-46-46, +38095-942-46-46, +38097-942-46-46, +38096-803-78-65), delivery address.Account Information:
Username, password, order history.Payment Information:
Payment card data (securely processed through trusted third-party payment providers).Usage Data:
IP address, browser type, device information, pages visited, cookies, and analytics data.Communication Data:
Any messages or correspondence between you and our support team.
3. How We Use Your Data
We use your personal data to:
Process and fulfill your orders.
Communicate with you regarding orders or your account.
Provide responsive customer support.
Customize and enhance your shopping experience.
Improve our website, offerings, and operations.
Send you marketing updates and promotions (with your consent).
Comply with legal and regulatory obligations.
4. Legal Basis for Processing
We process your data based on:
Contractual necessity – to fulfill your purchase and deliver services.
Legal obligation – to comply with applicable Ukrainian laws.
Legitimate interests – to improve our business and prevent fraud.
Consent – for sending marketing emails or using certain cookies (where applicable).
5. Data Sharing and Disclosure
We do not sell your personal data.
We may share your information with:
Trusted service providers:
Payment gateways, shipping partners, IT support, and analytics providers — all under strict confidentiality agreements.Legal authorities:
When required by law, court order, or for the protection of our legal rights.
6. Data Security
Your data is safeguarded using industry-standard measures, including:
Secure servers and encrypted transmissions
Strong access controls and limited personnel access
Regular security audits and data protection protocols
7. Your Rights
Under Ukrainian law and applicable data protection regulations, you have the right to:
Access your personal data
Correct or update inaccurate information
Request deletion of your data
Withdraw consent at any time (where applicable)
Object to or restrict data processing
File a complaint with the Ukrainian Data Protection Authority
To exercise these rights, contact us at 📧 admin@lun-zima-lito.ua
8. Cookies
Our website uses cookies and similar tracking technologies to:
Enhance website functionality
Analyze usage and improve performance
Personalize your experience
You can manage your cookie preferences via your browser settings at any time.
9. Data Retention
We retain your personal data only as long as necessary to:
Fulfill the purposes outlined in this policy
Comply with legal obligations
Resolve disputes and enforce agreements
10. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page along with a revised “Last Updated” date. We encourage you to review the policy regularly.
Thank You
Thank you for trusting Lun Zima-Lito. Your privacy is our priority, and we are dedicated to keeping your information safe and secure.
